Brandon Cross Technologies Blog

5 Must-Have Features For An Efficient Online Customer Service Ticketing System

Posted by Justin Cross on Sep 2, 2019 2:52:00 PM

Many people wonder about the must-have features for an excellent customer service support ticketing system, and many people outside IT have no idea what this type of system is. The term ‘ticketing’ can be quite misleading! It refers to the formal way that customers and customer service representatives communicate with each other.

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Topics: Customers, Ticketing Software