Brandon Cross Technologies Blog

The Future Of Chatbots 

Posted by Justin Cross on Apr 3, 2019 1:54:25 PM

Have you noticed chatbots popping up everywhere? These friendly chat bubbles are the newest trend in customer-facing AI. They increase productivity by freeing-up customer service time, and are able to provide detailed analytics about customer behaviour. However, like any new trend, chatbots are evolving quickly. Here’s what to look for as 2019 unfolds.

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Topics: Chatbots