Brandon Cross Technologies Blog

What Are Chatbots Used For?

Posted by Justin Cross on Jul 18, 2019 11:14:38 AM

Chatbots pop up in some strange and wonderful places in the world of business. While they're primarily used for marketing and improving customer experience, there's a variety of interesting ways that they can do this. There's no set method for making a successful chatbot.

Nevertheless, there are successful trends when it comes to what works for your customers and your bottom line. Here are a few of the regular jobs that you might find a chatbot tasked with.

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Topics: Software, Chatbots

Can You Trust A Chatbot?

Posted by Terry Carr on Jun 25, 2019 10:00:00 AM

A chatbot is a computer program that uses artificial intelligence (AI) to conduct a conversation, usually with an existing or potential customer. You may have come across a chatbot on the website of a major utility or clothing company, where an image of a smiling person may ask you how they can help you today. And they are increasingly used across all platforms, including smartphones. The conversational skills of the best chatbots can be so realistic that it is hard to tell whether you are talking to a machine or a human being.

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Topics: Chatbots

The Future Of Chatbots 

Posted by Justin Cross on Apr 3, 2019 1:54:25 PM

Have you noticed chatbots popping up everywhere? These friendly chat bubbles are the newest trend in customer-facing AI. They increase productivity by freeing-up customer service time, and are able to provide detailed analytics about customer behaviour. However, like any new trend, chatbots are evolving quickly. Here’s what to look for as 2019 unfolds.

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Topics: Chatbots