Chatbots are fast becoming the must-have accessory for any company website. Useful, efficient, and customer focused, chatbots are also valuable information gatherers. However, as anyone who has encountered one of these little bubbles of helpfulness will know, there is a big difference between a mediocre Chatbot and the intelligent, hard-working, and polite alternative. Brandon Cross has put together a complete guide to getting it right.
Here’s what’s included:
What are Chatbots? How do they work? Where do they come from? The Complete Guide answers the frequently asked questions that have brought clients to the doorstep of Brandon Cross, illustrating how Chatbots can play a vital role in your organisation.
The quality of a Chatbot can make or break a website. It helps to know which type will work for your audience, and to target the features that will benefit your organisation. The Guide explains the different ways to present a chatbot, and discusses different types of speech and language recognition.
In The Classroom
Chatbots are designed to use symbolic reasoning and logical learning. As such, it can take a bit of trial and error to find the ideal curriculum for your chatbot. Businesses that leave their Chatbot to its own devices might be surprised to find that bots sometimes make mistakes, so it is important to know how to monitor and train a chatbot for optimal results. It pays to put the effort in, and the Guide explains what is involved.
Anyone can create a chatbot that looks good, but creating natural conversation is a new realm of difficulty. English is a notoriously challenging linguistic minefield, and this can prove to be the undoing of many a Chatbot. Effective conversation requires a masterful hand at the design phase – a topic that the Guide covers in detail.
Looking After Your Chatbot!
Like any other ‘employee’, Chatbots require training and guidance. Learning to work with an AI can feel a little surreal at first, but following the correct steps can transform a tech gadget into a vital, virtual team member. Knowing how to nurture a chatbot can enable excellent ROI, and can ensure that your system is optimised for future evolution. The Guide introduces the main areas to focus on, and offers tips for getting the most out of your Chatbot.
Although one-size-fits-all Chatbots are available, they are rarely a good idea. Different companies have different requirements, and the best bots have the unique architecture to respond to – and grow with – bespoke data flows. This approach increases efficiency and efficacy, and results in an agile and responsive AI. A tailored Chatbot that is built around existing knowledge flows can quickly become a powerful solution.
Find Out More
To learn more, please click here to download the free Guide to Chatbots today!