Brandon Cross Technologies Blog

Justin Cross

Recent Posts

The Future Of Chatbots 

Posted by Justin Cross on Apr 3, 2019 1:54:25 PM

Have you noticed chatbots popping up everywhere? These friendly chat bubbles are the newest trend in customer-facing AI. They increase productivity by freeing-up customer service time, and are able to provide detailed analytics about customer behaviour. However, like any new trend, chatbots are evolving quickly. Here’s what to look for as 2019 unfolds.

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Topics: Chatbots

Why Chatbots & Messaging Services Are Taking Over From Old-School Telephone Enquiries 

Posted by Justin Cross on Feb 13, 2019 12:12:00 PM

Who does business on the phone nowadays? Well, the truth of the matter is that plenty of us still pick up the phone to speak to people. However, this does not mean that things are not changing. Younger people, in particular, are less and less likely to make enquiries over the phone. If you want to sell your goods and services in the future, then you are going to have to look at the communications technologies that are increasingly likely to take over.

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Topics: Custom Call Software

Unlock The Potential Of Your e-Commerce Website With Chatbots 

Posted by Justin Cross on Feb 7, 2019 1:06:00 PM

Any e-commerce website needs to provide people who visit it with a truly customer-oriented experience. Unless you are servicing the needs of your customers in ways they appreciate they will simply head elsewhere. And, as any good entrepreneur will know, all of your interactions with customers should be heading in the direction of the point of sale. This is where the utility of chatbots really come into their own. Not only do they provide visitors to your e-commerce platform with a more favourable impression of what you do, but they also help to drive sales.

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Topics: Custom Call Software

GDPR And Data Security – 7 Must Knows!

Posted by Justin Cross on Feb 1, 2019 11:47:00 AM

There are eight different provisions within the General Data Protection Regulations (GDPR) which range from increased individual rights of access to personal data, to the obligation to inform people when a data security breach has taken place. Of course, many businesses would have already had data security measures in place that meet all of the requirements of the Data Protection Act (DPA) which dates back to 1998. Since May 2018, GDPR compliance for all organisations has been mandatory.

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Topics: GDPR

4 Advantages Of Custom Call Centre Application Development

Posted by Justin Cross on Jan 12, 2019 5:24:23 PM

There are many ways in which Brandon Cross can help develop a call centre application that will benefit your business. Our friendly team can develop a fully customised package for you that will meet the exact requirements of your business. Read on to discover the top reasons for deploying a bespoke application in your call centre.

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Topics: Custom Call Software

Why Chatbots & Messaging Services Are Taking Over From Old-School Telephone Enquiries

Posted by Justin Cross on Jan 3, 2019 10:46:00 AM

Who does business on the phone nowadays? Well, the truth of the matter is that plenty of us still pick up the phone to speak to people. However, this does not mean that things are not changing. Younger people, in particular, are less and less likely to make enquiries over the phone. If you want to sell your goods and services in the future, then you are going to have to look at the communications technologies that are increasingly likely to take over.

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Topics: Cloud Based Web Applications

5 Ways To Ensure GDPR Compliant Software Development

Posted by Justin Cross on Dec 27, 2018 10:44:00 AM

Developing software that meets the specific demands of customers is at the heart of what we do at Brandon Cross. Of course, the recently implemented General Data Protection Regulations, or GDPR, mean that it is essential that all solutions comply with the rules surrounding data recording, management and usage.

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What Is Automated Reasoning Software? What Are The Benefits?

Posted by Justin Cross on Dec 19, 2018 2:20:00 PM

 

It is no secret that modern computer programs have become highly intuitive. This allows them to solve complex problems that would have required the use of a human counterpart in the past. One example of this paradigm shift can be seen in the use of automated reasoning software. In order to appreciate its role within modern business, it is first a good idea to take a look at this unique concept in greater detail.

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Topics: Software

How to Skyrocket Business Productivity Through Workflow Management Software

Posted by Justin Cross on Dec 12, 2018 12:31:00 PM

Many organisations experience difficulty when attempting to accurately monitor day-to-day activities. This is due in no small part to the fact that in-house processes have become more intricate than ever before. However, such oversight is critical if a business hopes to maximise its productivity while minimising potential errors. This is also why implementing the appropriate workflow management software is a crucial consideration. It is wise to take a look at what is involved and the associated benefits.

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Topics: Workflow Management Software

How Knowledge-Based Software Can Help Start-up Businesses

Posted by Justin Cross on Dec 4, 2018 12:24:00 PM

It is often said that success or failure in the digital economy is only a click away. Start-up organisations and SMEs face more challenges than ever and as technology continues to evolve, so should in-house methods respond to the changing needs of their specific customer base. This is difficult to accomplish with traditional methods due to a lack of efficiency and centralised insight. The good news is that knowledge-based software solutions provide benefits that would have been unheard of in the past. So, what exactly is knowledge-based software and what advantages can it supply to a growing organisation?

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Topics: Software