Brandon Cross Technologies Blog

Justin Cross

Recent Posts

What Are The Benefits Of Owning A Chatbot?

Posted by Justin Cross on Aug 2, 2019 2:06:58 PM

Chatbots provide numerous advantages to savvy public-facing businesses. Whether you're making deals business-to-business, providing services, informing your customers, or selling retail goods to an increasingly well-informed, well-supplied, and diverse marketplace, we can build what you need, to your specifications. Here are a few of the unique ways that a chatbot from Brandon Cross might benefit your company.

Read More

Topics: Software, Chatbots

How Does A Chatbot Work?

Posted by Justin Cross on Jul 31, 2019 10:49:41 AM

A chatbot is a web-based software program governed by communication algorithms and artificial intelligence, which people interact with through a chat interface. Chatbots can be used in a wide range of applications from text messages to customer service phone lines, and on-site lead generation to technical support. 

Read More

Topics: Software, Chatbots

What Are Chatbots Used For?

Posted by Justin Cross on Jul 18, 2019 11:14:38 AM

Chatbots pop up in some strange and wonderful places in the world of business. While they're primarily used for marketing and improving customer experience, there's a variety of interesting ways that they can do this. There's no set method for making a successful chatbot.

Nevertheless, there are successful trends when it comes to what works for your customers and your bottom line. Here are a few of the regular jobs that you might find a chatbot tasked with.

Read More

Topics: Software, Chatbots

6 Reasons You Should Scrap Your Dated Business Software & Upgrade To A Bespoke System Specific To Your Business

Posted by Justin Cross on Jun 24, 2019 5:10:10 PM

‘Scrapping’ legacy software in favodigiur of a bespoke alternative may appear drastic, but in many cases, it is the most cost-effective solution in the long term. Many businesses find themselves stuck using outdated, slow and inefficient software because that is what they have always used and they are reluctant to upgrade – whether due to cost, disruption, lack of time or inconvenience.

Read More

Topics: Bespoke Business Software

Why Is A Custom-Made Cloud Application The Best Decision For Your Business?

Posted by Justin Cross on Apr 4, 2019 10:00:00 AM

More and more SMEs are turning to bespoke cloud application software developers to meet their requirements. What is it that custom cloud applications offer that is so beneficial?

Read More

Topics: Cloud Based Web Applications

The Future Of Chatbots 

Posted by Justin Cross on Apr 3, 2019 1:54:25 PM

Have you noticed chatbots popping up everywhere? These friendly chat bubbles are the newest trend in customer-facing AI. They increase productivity by freeing-up customer service time, and are able to provide detailed analytics about customer behaviour. However, like any new trend, chatbots are evolving quickly. Here’s what to look for as 2019 unfolds.

Read More

Topics: Chatbots

Why Chatbots & Messaging Services Are Taking Over From Old-School Telephone Enquiries 

Posted by Justin Cross on Feb 13, 2019 12:12:00 PM

Who does business on the phone nowadays? Well, the truth of the matter is that plenty of us still pick up the phone to speak to people. However, this does not mean that things are not changing. Younger people, in particular, are less and less likely to make enquiries over the phone. If you want to sell your goods and services in the future, then you are going to have to look at the communications technologies that are increasingly likely to take over.

Read More

Topics: Custom Call Software

Unlock The Potential Of Your e-Commerce Website With Chatbots 

Posted by Justin Cross on Feb 7, 2019 1:06:00 PM

Any e-commerce website needs to provide people who visit it with a truly customer-oriented experience. Unless you are servicing the needs of your customers in ways they appreciate they will simply head elsewhere. And, as any good entrepreneur will know, all of your interactions with customers should be heading in the direction of the point of sale. This is where the utility of chatbots really come into their own. Not only do they provide visitors to your e-commerce platform with a more favourable impression of what you do, but they also help to drive sales.

Read More

Topics: Custom Call Software

GDPR And Data Security – 7 Must Knows!

Posted by Justin Cross on Feb 1, 2019 11:47:00 AM

There are eight different provisions within the General Data Protection Regulations (GDPR) which range from increased individual rights of access to personal data, to the obligation to inform people when a data security breach has taken place. Of course, many businesses would have already had data security measures in place that meet all of the requirements of the Data Protection Act (DPA) which dates back to 1998. Since May 2018, GDPR compliance for all organisations has been mandatory.

Read More

Topics: GDPR

4 Advantages Of Custom Call Centre Application Development

Posted by Justin Cross on Jan 12, 2019 5:24:23 PM

There are many ways in which Brandon Cross can help develop a call centre application that will benefit your business. Our friendly team can develop a fully customised package for you that will meet the exact requirements of your business. Read on to discover the top reasons for deploying a bespoke application in your call centre.

Read More

Topics: Custom Call Software