Brandon Cross Technologies Blog

More and more SMEs are turning to bespoke cloud application software developers to meet their requirements. What is it that custom cloud applications offer that is so beneficial?

Have you noticed chatbots popping up everywhere? These friendly chat bubbles are the newest trend in customer-facing AI. They increase productivity by freeing-up customer service time, and are able to provide detailed analytics about customer behaviour. However, like any new trend, chatbots are evolving quickly. Here’s what to look for as 2019 unfolds.

Who does business on the phone nowadays? Well, the truth of the matter is that plenty of us still pick up the phone to speak to people. However, this does not mean that things are not changing. Younger people, in particular, are less and less likely to make enquiries over the phone. If you want to sell your goods and services in the future, then you are going to have to look at the communications technologies that are increasingly likely to take over.

Any e-commerce website needs to provide people who visit it with a truly customer-oriented experience. Unless you are servicing the needs of your customers in ways they appreciate they will simply head elsewhere. And, as any good entrepreneur will know, all of your interactions with customers should be heading in the direction of the point of sale. This is where the utility of chatbots really come into their own. Not only do they provide visitors to your e-commerce platform with a more favourable impression of what you do, but they also help to drive sales.

There are eight different provisions within the General Data Protection Regulations (GDPR) which range from increased individual rights of access to personal data, to the obligation to inform people when a data security breach has taken place. Of course, many businesses would have already had data security measures in place that meet all of the requirements of the Data Protection Act (DPA) which dates back to 1998. Since May 2018, GDPR compliance for all organisations has been mandatory.

Developing software that meets the specific demands of customers is at the heart of what we do at Brandon Cross. Of course, the recently implemented General Data Protection Regulations, or GDPR, mean that it is essential that all solutions comply with the rules surrounding data recording, management and usage.

Digital Publishing Software allows you to instantly make information available all around the world by simply posting it online. You can significantly reduce your printing and distribution costs, and even translation costs, because this can be done locally by the receiving organisation or reader.

There are many ways in which Brandon Cross can help develop a call centre application that will benefit your business. Our friendly team can develop a fully customised package for you that will meet the exact requirements of your business. Read on to discover the top reasons for deploying a bespoke application in your call centre.

Who does business on the phone nowadays? Well, the truth of the matter is that plenty of us still pick up the phone to speak to people. However, this does not mean that things are not changing. Younger people, in particular, are less and less likely to make enquiries over the phone. If you want to sell your goods and services in the future, then you are going to have to look at the communications technologies that are increasingly likely to take over.

Developing software that meets the specific demands of customers is at the heart of what we do at Brandon Cross. Of course, the recently implemented General Data Protection Regulations, or GDPR, mean that it is essential that all solutions comply with the rules surrounding data recording, management and usage.